FAQs

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping (free shipping over ￡60) to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free (free shipping over ￡60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with breakage, wear or discoloration are not considered defective and cannot be returned. In this case, we will replace them at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How to choose the right earring style for yourself?

When choosing the earring style that suits oneself, the following aspects need to be considered:
Face shape: Different face shapes are suitable for different earring styles. For example, round faced earrings are suitable for long or streamlined styles, which can elongate facial lines; Square shaped earrings are suitable for round or oval shaped earrings, which can soften the contours of the face.
Hairstyle: The style of earrings should be coordinated with the hairstyle. Short hair is suitable for small and delicate earrings, while long hair can choose earrings with complex styles and larger volumes.

2. How to maintain jewelry?

The maintenance of accessories should pay attention to the following points:
Avoid contact with water: Earrings are best kept away from water to prevent oxidation and discoloration. It is best to remove accessories when taking a shower, swimming, or doing household chores.
Regular cleaning: Use mild cleaning agents and a soft cloth to regularly clean the surface of jewelry, removing dirt and grease. Avoid using chemical cleaners or abrasives to prevent damage to the surface of the jewelry.
Store in a dry environment: When not wearing accessories, they should be stored in a dry environment to avoid oxidation and discoloration caused by moisture and high temperatures.

3. What are the main materials for jewelry?

The main materials for jewelry include metal, gemstones, crystals, pearls, leather, acrylic, and other special materials such as wood, feathers, velvet, etc. Among them, metal is one of the most common decorative materials, including gold, silver, copper, titanium steel, etc.